Are we less innovative now than 100 years ago?

Are we less innovative and imaginative than a hundred years ago? Or is amazing innovation just now so commonplace its become routine?  If innovation is becoming routine, then what might the innovation on innovation be? Do you remember what we called innovation before we used the word innovation?  Was there such a thing? What about […]

Sell the Shoes to Meet Customer Needs? Insights into Making New Decisions

Every fall I go shopping for new shoes and this year was no different. I went to a local mall and left feeling as if it was more important to sales clerks that they make the sale more so than meet customer needs.  Do you find that too? What’s good about the incidents described below, […]